Project Details:
Project Owner: National Mobile Telecommunications Company- NMTC
Main Contractor : Marvels Information Technology – MRVELS
Project Names : Customer Relation Management (CRM)
Project Scale : All the Outlets of NMTC & centralized Help Desk
Whereas Wataniya (NMTC) is one of the leading companies in Kuwait engaged in Mobile Telecommunication and owns and operates advanced dual band high quality GSM network for 700,000 subscribers. This defiantly needs to acquire an efficient and scalable CRM solution.
MARVELS Solution was a turn key project which included the following:
Software
- Contact Center
- Help Desk
- Fax Portal
- Multi –business support
- Reporting Module
- Oracle Development
- Integration Services
Hardware
- Alpha Servers
- Web Servers
- Network & Security Infrastructure